Frequently Asked Questions

What is Orbit?
Orbit is Vnetek’s exclusive line of certified, pre-owned networking equipment. With thousands of parts in stock – from all of the major networking manufacturers, including Cisco, Nortel, HP, and 3Com – all Orbit products undergo extensive testing to ensure that Customers receive fully functional hardware at prices up to 60% lower than those of comparable equipment. This means you’ll always get the highly reliable, warranted equipment you need at a price that won’t break your budget.

What brands of network equipment are offered through Vnetek?
Equipment from all the major networking equipment manufacturers can be found in either our New or Orbit inventory, and oftentimes in both! The following is a partial list of manufacturers whose routers, chassis, hubs, switches, and other accessories Vnetek Orbitizes:

3Com©
Alcatel©
BlackBox Network Services
Cabletron©
Cisco©
 
 DEC©
Digital Networks
Enterasys©
Extreme Networks©
Foundry Networks©
 
 Hewlett-Packard©
Juniper Networks©
Metrobility Optical Systems©
Nortel©
Riverstone Networks©
 

Can you provide equipment that has been discontinued by the manufacturer?
Absolutely! Vnetek is constantly acquiring the most commonly used active and End-of-Life networking equipment for its inventory. If you’re looking for a specific product that isn’t listed online, chances are we can source it for you - and fast! Call the Vnetek sales team for assistance today at (888) 663-3313.

If I can't find the part I'm looking for on the Vnetek website, does this mean Vnetek doesn't offer it?
Absolutely not! Vnetek is continually increasing our catalog of products that are available online. If you don’t see the part you need on the Vnetek website, give the sales team a call at (888) 663-3313. Chances are we can get it for you – and fast!

What does Vnetek do to ensure that an Orbit product will be fully functional?
Before any manufacturer’s product is accepted by Vnetek into their Orbit inventory, it is subject to a thorough visual inspection and diagnostic testing. If it doesn’t meet our stringent requirements, it doesn’t become an Orbit product.

Why did Vnetek choose to name their brand “Orbit”?
An orbit is consistent, reliable, and stable. It goes out and it comes back. Our Orbit equipment was out there. It came back to us. And we send it back into our Customers’ orbit, where it will go right on being consistent and reliable.

There are other sources of pre-owned network equipment. What distinguishes Vnetek’s Orbit brand from the competition?
Vnetek’s refurbished products are fully “Orbitized”. This means a thorough inspection, covering everything from individual connections to overall performance is conducted on every piece of networking equipment the company sells. Backed with a 30-day advanced replacement guarantee* and one-year of free repair**, all Orbit products undergo extensive testing – ensuring Vnetek’s Customers a product that performs like New or better!

* Subject to product availability.
** Applicable only to end users; resellers excluded. Does not cover application or design errors.

Why would someone choose Orbit product over New hardware?
Reasonable prices, excellent Customer care, and a large selection of warranted, highly reliable networking hardware from all the major equipment manufacturers – even products that are no longer in production – are just a few of the reasons Customers choose Orbit products.

Is Orbit only for customers using older technologies?
Absolutely not! While Orbit does provide hardware for legacy technologies like FDDI, it also gives Customers economical ways to build or expand high-bandwidth networks including Gigabit Ethernet. Vnetek maintains a New and Orbit inventory in excess of 200,000 products to ensure that the technology Customers need is always available.

Are refurbished products reliable?
Extremely! In fact, reliability is typically even better than that of most New equipment. With most New equipment, only occasional samples are checked - whereas, every single product is tested before it is added to Vnetek’s Orbit line of refurbished hardware. And because virtually all network hardware failures occur during the first weeks of use, our Orbit hardware has already passed its period of greatest vulnerability.

I have some networking equipment we no longer use. Will Vnetek buy it from me?
Asset Recovery Services are a key component of the Vnetek solutions presented to our Customers worldwide! Vnetek may provide you with a credit good toward your next Vnetek purchase for your decommissioned or surplus network equipment*. For more information, please contact Vnetek’s asset recovery manager at (888) 663-3313 ext. 7244 or email the information to tradeins@vnetek.com.

* Terms & conditions apply.

Are your products guaranteed?
Yes! In conjunction with the manufacturer’s warranty*, New products come with a 30-day advanced replacement guarantee** and 90-day return & repair coverage. Our Orbit line comes with a 30-day advanced replacement guarantee** and one-year warranty (free return & repair***).

* If applicable - dependent on product(s) date-of-manufactured. Please ask account manager for specific details on product(s) of interest.
** Subject to product availability.
*** Applicable only to end-users; resellers excluded. Does not cover application or design errors.

Are there any other ways to protect my investment?
Absolutely! In addition to your product warranty, Vnetek offers an array of service options that allow you to create the best maintenance & support plan for your network’s requirements:

>Technical Phone Support
> Next Business Day Product Replacement
> 48-hour Product Replacement
> Return & Repair
> Custom Equipment Configuration
> Installation Service

What methods of payment does Vnetek accept?
For all e-commerce purchases on our website, Vnetek accepts Customer payment by credit card from Visa, MasterCard, American Express, and Discover. For Customer purchases executed by telephone, email or other written correspondence, Vnetek accepts payment by the aforementioned credit card companies, as well as by certified bank check, money order, and wire transfers. NET Terms are available upon request. Please contact Vnetek at (888) 663-3313 for details.

Do you offer discounts? If so, how can I find out if I qualify?
Yes! Vnetek offers special buying programs for educational institutions and government agencies, as well as offer volume discounts, a product trade-in program, and convenient payment terms. To see if you qualify for any of our pricing incentives, please contact a Vnetek Account Manager at (888) 663-3313.

How fast can I get my order?
Fast! Vnetek stocks New and Orbit network equipment onsite at our modern distribution facility in Manchester, New Hampshire, and with Partners in other regional locations. If you place your order by 4 P.M. Eastern Standard Time M-F, you can expect to receive it at your door the very next business day (additional shipping charges may apply).

 
How is my purchase shipped and which carriers does Vnetek use?                                    
For Customer orders placed via our website we are happy to ship for you and will add the shipping costs to your invoice.  Our preferred carrier is FedEx and we ship via ground or a variety of expedited services. We can also ship your purchase via a variety of other shipping carriers such as UPS and DHL.   Simply contact us with your preferred carrier, account number and the address associated with that number, and we will process your order efficiently over the phone.  Please call your Account Manager at 888-663-3313 to discuss your options.

Can Vnetek ship internationally?
Yes! Vnetek is located immediately adjacent to Manchester-Boston Regional Airport and has access to a broad selection of international shipping carriers including FedEx, UPS, and DHL. Although we do not presently accept international Customer orders on our e-commerce website (except Canada), Vnetek has an excellent reputation in delivering Customer orders worldwide. For all international orders, please contact a Vnetek Account Manager at 888-663-3313.

What are your business hours?
The Vnetek e-commerce website is always available for Customer order placement - 7x24x365! If you place your order on our website by 4 P.M. Eastern Standard Time M-F, you can expect to receive it at your door the very next business day (additional shipping charges may apply). Additionally, our offices are open and we are here to serve you Monday through Friday 8:00 A.M. to 5:00 P.M. Eastern Standard Time (EST). Customers may also Fax orders to us 24-hours a day at (603) 434-4445.  You are always welcome and encouraged to contact an Account Manager at (888) 663-3313 to discuss your options.

What if I have a question once I get my order?
During normal business hours, our certified support engineers are available to assist you with getting your products up and running. Just give them a call at (888) 663-3313.

What if I am not satisfied with my purchase?
Vnetek takes your peace of mind very seriously and is committed to doing everything possible to ensure that you are completely satisfied – not with just your new product(s), but with your entire experience with our company! If you have product(s) you would like to return, please refer to our return policy for complete instructions. If you would like to share your experiences with Vnetek, you can reach our customer care team with suggestions, compliments or comments by sending an e-mail to customer_service@vnetek.com or calling (888) 663-3313 (select option 1 from our phone menu).

What is your return policy?
Any product being returned to Vnetek must be accompanied by a Returns Materials Authorization (RMA). To obtain a RMA, please call (888) 663-3313 (select option 1 from our phone menu). Please note that you must provide Vnetek with the part number and serial number of your defective product(s) at the time of your request, so please have that information handy before placing your call.

If the product you are returning is under warranty, advanced replacement product(s) will be shipped to you and you will be charged the cost of the replacement product.

If Vnetek receives your defective equipment & RMA paperwork within 30 days of the RMA date, your account will be credited the amount of the replacement product.

If Vnetek does NOT receive your defective equipment & RMA paperwork within 30 days of the RMA date, you will be invoiced for the cost of the replacement product.

Vnetek’s Customer may return product purchased from Vnetek based on the following restocking fee schedule:

	Unopened Original Packaging	Opened Original Packaging
# Days from Inv. Date	Restocking % Fee	Restocking % Fee
1-15	0%	10%
16-30	10%	15%
31-60	25%	30%
61-90	50%	50%
90-120	75%	75%
121 +	100%	100%

Unless covered by a Vnetek warranty, you are responsible for all freight charges incurred when returning product(s) to Vnetek.

If you are returning product for any reason other than repair, a restocking fee and freight charges apply. Please contact Customer Care for more details at (888) 663-3313 (select option 1 from our phone menu).