Vnetek's Privacy Policy
 

Vnetek recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Vnetek Privacy Policy and will not be shared except in accordance with this Vnetek Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Vnetek website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

Information We Collect
This section of our Privacy Policy describes the categories of information collected by Vnetek. All data that we collect is processed and stored in Londonderry, New Hampshire, USA. You have the option not to provide information, however, withholding information may prevent you from being able to use some of our website features.

Information Collected Automatically
Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website. For example, we automatically collect your IP address, for Vnetek internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data.

If you are a registered Vnetek customer, we link this automatically-collected data to the personally identifiable information we collect about you described below. We use this information to do internal research on your interests and to help us better understand and serve you.

Information You Send To Us
If you choose to provide us with personal information, such as by sending us an e-mail or by filling out a form with your personal information and submitting it to us through our website, we collect the personal information that you provide to us.

For example, if you register or sign up for an account with us, we collect your name, e-mail address, and password. If you place an order with us, we collect the personally identifiable information that you provide to us such as your shipping, billing, and payment information.

From time-to-time Vnetek may give you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.

Information About Your Transactions With Us
In addition, we collect your order information and purchase and payment history.

Cookies
Our website uses “cookies.” Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, Vnetek assigns you a unique customer code and record locater. Information about your activity on our website can then be included in your customer record, which is stored within the Vnetek firewall. When you visit or return to our website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you.

No personally identifiable information about you is stored on the cookie.

Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our website, including our Shopping Cart, will not work properly. This Privacy Policy covers the use of cookies by Vnetek only and does not cover the use of cookies by any third party advertisers or websites linked to the Vnetek website.

Use and Disclosure of Information
We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.

In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose personally identifiable information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the data and are not authorized to use it for any other purpose than completing their contractual requirements to Vnetek.

For example, as a part of the normal process of completing your purchase, Vnetek may provide your personal data to a third party payment processor, such as CyberSource, depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as Bibit CyberSource, instead of or in addition to the Vnetek name.

We may also disclose information we collect about you in other circumstances as required or permitted by law. For example, Vnetek reserves the right to disclose personally identifiable information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of Vnetek or others. In addition, it is possible that in the future another company may acquire Vnetek or its assets. It is also possible that Vnetek may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information may be transferred to the new business entity as one of Vnetek’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.

We offer you a variety of choices with respect to how we use and share your personal information.

Sharing Information With Others. Under no circumstances will Vnetek share your personally identifiable information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies’ products and services.

Communications from Vnetek. If you do not want to receive e-mails from Vnetek about products and services that may be of interest to you, simply indicate this preference by selecting “No” during the registration process. If you wish to change your preference after you have registered, you can do so by logging into your account and making the desired change. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our website, your orders or your account.

Deactivation of Your Account. You may also request deactivation of your Vnetek account by contacting Customer Care at customer_service@vnetek.com or by writing to the address below and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.

Vnetek Address for Written Requests. If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address

Vnetek Communications
Customer Service
20 North Wentworth Avenue
Londonderry, NH 03053
USA

How to manage your account
If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can by logging into your account. You may also request these changes by e-mailing customer_service@vnetek.com or calling Customer Care at 1-888-663-3313 or writing to:

Vnetek Communications
Customer Service
20 North Wentworth Avenue
Londonderry, NH 03053
USA

Website Security
We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Vnetek, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by logging into your account and making the desired changes.

Vnetek authorizes only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.

Changes to this Privacy Policy
This Privacy Policy was last modified on June 1, 2007. Vnetek may revise this policy from time to time by posting a revised policy on our website. We reserve the right to modify this privacy statement at any time, so please review it frequently.