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Any product being returned to Vnetek must be accompanied by a Returns Materials Authorization (RMA). To obtain a RMA, please call (888) 663-3313 (select option 1 from our phone menu). Please note that you must provide Vnetek with the part number and serial number of your defective product(s) at the time of your request, so please have that information handy before placing your call.

If the product you are returning is under warranty, advanced replacement product(s) will be shipped to you and you will be charged the cost of the replacement product.

 If Vnetek receives your defective equipment & RMA paperwork within 30 days of the RMA date, your account will be credited the amount of the replacement product.

 If Vnetek does NOT receive your defective equipment & RMA paperwork within 30 days of the RMA date, you will be invoiced for the cost of the replacement product.

 Vnetek’s Customer may return product purchased from Vnetek based on the following restocking fee schedule:

	Unopened Original Packaging	Opened Original Packaging
# Days from Inv. Date	Restocking % Fee	Restocking % Fee
1-15	0%	10%
16-30	10%	15%
31-60	25%	30%
61-90	50%	50%
90-120	75%	75%
121 +	100%	100%

Unless covered by a Vnetek warranty, you are responsible for all freight charges incurred when returning product(s) to Vnetek.

If you are returning product for any reason other than repair, a restocking fee and freight charges apply. Please contact customer care for more details at (888) 663-3313 (select option 1 from our phone menu).