Support Services

Network events are no longer just an inconvenience - they represent a loss in productivity that translates into real world dollars. Protect your network investment from such events by selecting the level of service that meets your needs:

Maintenance Support Plans

Digital Networks Call Packs Support

Custom Quote Services

Support for Discontinued Products

Terms & Conditions

Maintenance Support Plans

Standard Maintenance Support Plans: One, Two and Three Years

Utilize your internal technical personnel to provide maintenance and service on your non-mission critical network with Vnetek’s Standard Maintenance Service Plan. This service plan includes:

• - Unlimited Telephone Support Monday through Friday, 8:00 am to 5:00 pm (EST)
• - Free repair and return services
• - 7 x 24 Access to Technical Information on Our Web Site

Vnetek Standard Maintenance Support Terms and Conditions

Premium Maintenance Support Plans: One, Two and Three Years

In addition to the features of our Standard Maintenance Services, our Premium Maintenance Service Plan provides you with Next Business Day advanced parts replacement. This service plan includes:

• - Next business day advanced parts replacement!
• - For International orders, we ship out the same day via priority service
• - Unlimited telephone support Monday through Friday, 8:00 am to 5:00 pm

Vnetek Premium Maintenance Support Terms and Conditions

Digital Networks Call Packs Support

With our Call Packs Support Service, you get the help you need to get your Digital Networks product operational again.

Call Pack - HCP1

Remedial phone support for 1 technical incident over a 1 year period

Call Pack - HCP5

Remedial phone support for up to 5 technical incidents over a 2 year period.

Vnetek Call Pack Support Terms and Conditions

Custom Quote Services - CQSER

Every business is different! When you have special service areas you would like us to help you with and when none of our specific service plans meet your needs: just tell us exactly what you need and we will custom tailor the service to meet your specific needs for any type of network installation, configuration, maintenance, support or coverage terms:

Coverage Terms

Only you know how long you want or need to support your equipment. One of the many benefits our customers enjoy is our flexible coverage terms. Some of our customers chose to cover their equipment for a few months, while others are covered for years. At Vnetek, you choose a term that works for your timeline.

Support for Discontinued Products

End of Life, End of Service Multi Vendor Support

Where do you turn after the OEM has ceased to manufacture and support IT equipment that you are still using in your network? Vnetek provides support, spares, Orbit-certified refurbished and repair for a wide variety of discontinued products.

As with our Custom Support Plan for Active Products, we will custom tailor your discontinued products support plan to meet your specific needs for any type of network installation, configuration, maintenance, support and coverage terms.

Terms and Conditions

The Vnetek Service Agreement Terms and Conditions document provides detailed descriptions of service entitlements and specifies Vnetek's responsibilities and customer obligations during the service period.

Vnetek Service Agreement Terms and Conditions